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The Avala's Terms and Conditions

Bookings are made subject to the following Terms and Conditions:

Reservations

  • You must guarantee your reservation at the time of booking, by giving your credit card or debit card details.
  • Payment can be made at check-in by credit/debit card or cash, but no rooms will be reserved, booked or let without your full credit card details.
  • All reservations are subject to availability and during key events and periods of high demand may only be made for a minimum of two or more nights.

Credit / Debit Cards

  • We reserve the right to pre authorise/check any card offered as guarantee.
  • If the card fails then the booking will be automatically cancelled.
  • All reasonable efforts will be made to contact the guest but The Avala Guest house will accept no responsibility for any losses due to the credit/debit card failure.

Arrival and Departure

  • You pay for your room on arrival if not already paid in full at booking.
  • Your room will be available from 2pm on the date of arrival. Please let us know if you require to check in prior to this and we will make every effort to help. If you require early check-in but we are unable to have your room ready by this time, we will be happy to store your bags until it is ready.
  • Reception closes at 8pm ( 4.00pm on a Sunday) . Please let us know if you are likely to arrive after this time, for us to make special arrangements for you. If a late check in is arranged then the full booking payment must be made prior to reception closing.
  • Your room must be vacated by 11am on the day of departure. Failure to leave your room by this time will result in additional charges up to and including the cost of one night’s accommodation.
  • If keys are not returned or lost then a £25 fine will be levied

Room Prices

  • Room prices are per room per night including VAT. We reserve the right to review our prices from time to time. If you make a reservation more than one month in advance, the quoted price may change before the date of your stay.
  • We reserve the right to charge the room price current on the arrival date, but if this has changed from the quoted price at the time of booking, you may cancel the reservation without charge or with a full refund if you have already paid.
  • Breakfast is not included in the cost of your room. At check-in, you may book and pay for breakfast for the duration of your stay at a rate of £4.95 per breakfast.

Cancellation Policy

  • If You cancel Your Booking within 48 hours of the scheduled check-in time on the date of arrival as printed on your booking confirmation a charge equivalent to the cost of the entire booking (or service) will be levied.
  • If You need to cancel Your Booking more than 48 hours before the scheduled check-in time a full-refund will be given unless otherwise stated.
  • If a cancellation is made an administration charge of £2.50 will be deducted from your refund.

Smoking

  • For the comfort and safety of all our guests, smoking is not permitted anywhere inside the building.
  • In the event that a guest smokes in a room or during their stay permits others to smoke in the room, a supplementary cleaning charge of £50 will be made to the credit or debit card used to guarantee the booking.
  • Smoking fine up to £100.

Please Note

  • No Pets are allowed
  • Electrical appliances such as toasters, mini cookers and portable grills etcetera may not be used in the rooms as they may set off the sensitive fire alarm system.
  • Reservations for rooms are non-transferable and must not, under any circumstances, be sold or otherwise transferred to any third party.
  • You must not advertise, market or otherwise offer any Avala Guesthouse room for sale either on its own or as part of a combined offer, without express written consent.